Tryst with Bright Future.

Recalling what Our Prime Minister Nehru had said on the midnight of our Independence celebration. 'Tryst with Destiny', "At the stroke of the midnight hour, when the world sleeps, India will awake to life and freedom." The present scenario in Indian BPO seems to be riding this point clear and hard to the entire world economy. Initially i was aghast as i found many of Indians student finding there way to call centre jobs, which paid them substantial revenue, worth there educational qualification. But as I tried to understand in depth the working of call centre jobs, and a bright future it holds to us, in terms of global exposure to our work environment. I immediately threw away the negative image of BPO which I initially had constructed.
As I was just reading through some articles that cropped in BBC recently, where Indian educated housewives woke up early in the morning( Its the usual case in most of the middle class family), but rather to attending to morning home chores switch on her computer, puts on her head phone and start taking Geometry tuition to american kids. Well this earns her enough for her family sustenance. Weekly 3 classes for 1 hour per kid fetches her in excess of 150 dollars per month.
This just seems to be tip of iceberg in the Outsourcing business, where majority of the middle section job in US are lost to Indian and other South Asian nations. Its just not about the menial jobs like attending to americans lost baggage at the airport terminal, nor help the morons fix there computer passwords. Or help them with there credit accounts. More sophisticated and challenging jobs are outsourced like reading medical transcription but medical practitioners, verifying clients accounts, even law firms outsource there jobs to benign law practitioners here back in India. Clearly the type of jobs that can be outsourced is limited only by the ideas germinating in the individual mind. We might argue obviously you cant outsource my requirement for the stew, but surely when you place order for your pizza, the entire order, cash transaction yours feedback which in turn will improve quality of the product can be outsourced. The power of outsourcing is derived from the easy connectivity between the continents using high bandwidth fibre optic cables, cheaply available computers and custom built software application, and moreover most important increasing English speaking Computer graduates from the country.
Is increasing BPO job opportunity a good sign for our economy, I do really feel the same. Take for example, our specialist get an opportunity to study and exercise there expertise on application which are global in there perspective, without even the need for travelling to this countries. After all what's required is the data at your finger tips, which Ur Internet provides at high speed. Rather it's a loss for the american countries, which try to outsource there job, to other part of the globe, just in order to save penny to pay there employee and time. But this in the long run will surely dent there economy as majority of the service industry related jobs are outsourced, leaving only menial supply related jobs.But no doubt the managerial position will be owned still by them. As a result the entire middle class economy for the americans will surely have run for there income. On the other hand this will help us improve upon our own middle class economy. Understanding the economical fabrics running in the BPO industry is still elementary for Physicist like me. Nevertheless I'm sure BPO do have a bright future for growing Indian graduates.
I'm not taking into account the risk related factor, such as security involvement as you come to know about Individual credits realted information. Or a Firms internal working, as this problem can be overcome with better tracking mechanism.
But for sure our TRYST with Bright Future surely seems to be at a close junction.